❓ Frequently Asked Questions
cq66 — answers to all your questions
Whatever you want to know about deposits, withdrawals, bonuses, VIP, and responsible gaming — you'll find all the answers here.
cq66 is a safe and reliable online gaming platform for Bangladesh. Here you can enjoy slots, live casino, and sports betting. Whether you are a new player or an experienced gamer, there are always questions to ask. On this page we have answered the most frequently asked questions across four categories, so you can start playing with confidence. If you can't find your question, contact our 24/7 live chat directly.
Responsible Gaming
cq66 always places responsible gaming as the highest priority. If you or someone you know feels they are losing control over their gambling, please contact our support team. We provide assistance in Bengali via 24/7 live chat and email ([email protected]). You can also independently seek help from a recognised counselling service or mental health professional.
No. cq66 is only for those aged 21 and above. Age is verified at registration and identity documents may be requested if needed. Accounts belonging to minors are closed immediately. It is the responsibility of guardians to keep younger family members away from this platform.
You can set daily, weekly, or monthly deposit limits in your account's responsible gaming settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period, but decreasing it takes effect right away. If you try to deposit more than the set amount, the system will automatically block it.
Some common warning signs are: spending more than your budget, chasing losses by playing more, losing focus on family or work, being unable to stop playing, and lying about your gambling. If you notice these signs, contact support without delay or enable self-exclusion on your account.
Yes, the two are different. A cooling-off period temporarily pauses your account for a set number of days (such as 1, 7, or 30 days) — after which it returns to normal. Self-exclusion is a long-term or permanent closure that cannot be reversed before a specific period has passed. Contact the support team to activate either option.
Deposits
Log in to your cq66 account, go to the "Cashier" or "Deposit" menu, and select bKash as your payment method. Enter the amount (minimum ৳100), then follow the on-screen instructions to complete the payment via the bKash app or *247#. In most cases the deposit is reflected in your account within a few minutes.
cq66 does not charge any deposit fees itself. However, your mobile banking service (bKash, Nagad, or Rocket) may apply its own transaction charges according to that provider's rules. For bank transfers, your bank may charge a small fee. Contact your provider for the exact charges.
First wait a few minutes, as there may be a slight delay during periods of network congestion. If the deposit still hasn't appeared, contact us via live chat or at [email protected] with your transaction ID and a screenshot. The support team will verify and resolve the issue quickly.
Yes, Nagad is a fully supported payment method at cq66. Select Nagad on the deposit page, enter the amount, and complete the payment via the Nagad app or by dialling *167#. The process is the same as bKash — simple and fast.
The minimum deposit at cq66 is ৳100 — and this is the same for all methods (bKash, Nagad, Rocket, and bank transfer). That means you can start playing with just one hundred taka and take advantage of the welcome bonus.
VIP & Cashback
cq66 has three VIP levels: Bronze, Silver, and Gold. Each level comes with weekly cashback. Higher levels offer priority support, special offers, and personalised promotional benefits. The VIP programme is designed to reward regularly active players.
Cashback is calculated each week based on your net losses. Bronze level offers up to 0.3% weekly cashback, Silver up to 0.5%, and Gold up to 0.8%. Cashback is credited directly to your account and is generally processed every Monday.
To move to a higher VIP level you need to play regularly and actively. Your gaming activity is tracked and you are upgraded automatically once you reach a certain level of activity. Check your account dashboard to see your current level and progress, or ask the support team.
Yes. Gold level members can receive up to 0.8% weekly cashback, along with personalised offers, faster withdrawal processing, and a dedicated account manager. Gold members are given priority in special tournaments and promotional events.
Cashback applies only to net losses — if your net result for the week is positive or zero, no cashback is earned. In addition, cashback may not apply to certain games. See the terms and conditions page for details or contact support.
Live Dealer Games
Yes, both Teen Patti and Andar Bahar are available in the live casino section at cq66. Teen Patti is a popular card game from the Indian subcontinent where you build the best hand from three cards. Andar Bahar is very simple — one card is shown and you guess whether it will land on the Andar (inside) or Bahar (outside) side of the deck.
The live tables offer a range of betting limits that vary by game and table type. There are generally options from low-stake tables up to high-limit VIP tables. The current limits are displayed below the table once the game loads. You can choose a table that suits your budget.
In Roulette a ball is released onto a spinning wheel. The wheel is numbered from 0 to 36 (and 00 in some versions). You predict which number, colour (red/black), or group the ball will land on. The live dealer spins the wheel in real time, making it very exciting.
Yes, the cq66 live casino is fully optimised for mobile. Live games run smoothly on both Android and iOS devices directly from the browser — no separate app download is needed. For the best experience, a stable internet connection (Wi-Fi or 4G/5G) is recommended.
cq66 has live tables from Ezugi, Evolution Gaming, and other providers. Most tables are conducted in English or Hindi. However, certain specific tables are run with Bengali-speaking players in mind. The language used at each table is shown in the game lobby.
Have more questions? We're ready to help
The cq66 support team is with you seven days a week, twenty-four hours a day. Assistance is available in both Bengali and English.