cq66's Privacy Policy

cq66 is a safe and reliable online gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right. This privacy policy document explains how cq66 collects, processes, stores, and protects your personal information. By using our platform, you agree to the terms of this policy.

This document applies to all individuals located in Bangladesh who use cq66's services. Please read it carefully, and if you have any questions, contact us directly.

1. Information We Collect

cq66 collects various types of information for account registration and platform operation. The collected information is grouped into the following categories:

1.1 Identity Information

• Full name and username
• Date of birth (for age verification — the platform is for users aged 21 and above only)
• Email address
• Mobile number

1.2 Financial Information

• Payment method details — information related to bKash, Nagad, Rocket, or bank transfers
• Transaction history (records of deposits and withdrawals)
• Wallet number or bank account details (for processing purposes only)

1.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Access time and date
• Cookies and session data

1.4 Gaming Activity Information

• Betting history and gaming logs
• Bonus usage records
• Account activity details

2. How We Collect Information

cq66 collects information in the following ways:

• Direct submission: Information you voluntarily provide when filling out registration forms, updating your account, or contacting the support team.
• Automatic collection: Technical information collected automatically while browsing the platform and playing games.
• Third-party verification: Limited information received from payment partners for identity verification and fraud prevention.

3. Purpose of Using Information

Collected information is used only for specific and legitimate purposes. cq66 uses your information for the following:

• Creating, managing, and securing accounts
• Processing deposits and withdrawals — including bKash, Nagad, Rocket, and bank transfers
• Verifying age to prevent access by minors
• Technical improvement of the platform and enhancing the user experience
• Complying with applicable regulations and preventing fraud
• Operating responsible gaming programs
• Providing customer service and support (via 24/7 live chat and email)
• Relevant promotional communications (based on your consent)

4. How We Protect Your Information

cq66 uses industry-standard security technology to protect your information. Our security measures include:

• SSL Encryption: All data transfers are secured using SSL/TLS encryption technology, making it impossible for third parties to intercept the data.
• Secure Servers: Your information is stored in secure data centers with strict access controls.
• Limited Access: Only authorized personnel can access personal information for specific purposes.
• Regular Security Reviews: Platform security is regularly tested and improved.
• Two-Factor Authentication: Two-step verification is available for additional account security.

5. Data Disclosure and Third Parties

cq66 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Partners: Essential financial information is shared with payment processors including bKash, Nagad, Rocket, and banks to complete transactions.
• Technology Service Providers: With technology partners necessary for platform operations — who are bound by strict confidentiality agreements.
• Legal Obligations: Information may be disclosed in compliance with applicable law in response to a court order or a lawful request from a competent authority.
• Fraud Prevention: If criminal activity or fraud is suspected, information may be provided to the relevant investigating agencies.

Outside of the above cases, no information is disclosed without your explicit written consent.

6. Cookie Policy

The cq66 website uses cookies. Cookies are small text files stored on your device that improve the browsing experience. The types of cookies we use:

• Essential Cookies: For core platform functionality — maintaining login sessions, security verification.
• Analytical Cookies: To understand user behavior and improve our services.
• Preference Cookies: To remember your language, display settings, and other preferences.

You can control cookies by changing your browser settings. However, disabling cookies entirely may cause some platform features to not work properly.

7. Data Retention Period

cq66 retains your personal information only for as long as necessary to fulfill the original purpose of collection or as required by applicable legal obligations. Specifically:

• Information for active accounts is retained while the account remains open.
• Financial transaction information may be retained after an account is closed until legal requirements are met.
• Technical logs are generally retained for a short period.

8. Your Rights

As a user of our platform, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your information in certain circumstances, though this may not be fully possible if legal obligations exist.
• Right to Object to Processing: You can object to the use of your information for marketing purposes and we will stop immediately.
• Right to Data Portability: You can request your information in a structured format.

To exercise these rights, email us directly at [email protected] or contact us via live chat.

9. Protection of Minors

cq66 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect information from anyone under 21. If we are informed that a minor has created an account, we will immediately suspend that account and delete the associated information.

If you find out that a minor is using our platform, please notify us at [email protected] without delay.

10. International Data Transfers

cq66 uses global infrastructure, so in some cases data may be processed on servers located outside Bangladesh. In such cases, we ensure that data protection standards are maintained and that third-party partners are bound by appropriate contractual privacy protections.

11. Policy Changes

cq66 may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the page

Continued use of the platform after a revised policy is published indicates that you have agreed to the new terms.

12. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support (in Bengali and English)

Our support team is always ready to assist you in both Bengali and English.